When it comes to software, it is important to have the right features, but you also need good functionality and some risk takers to get the most out of the investment. Features are the capabilities of the software. Functionality is all about how easy it is to use those features and apply them to real world tasks.
Most if not all users will discover the basic features and will become functional once they are trained. Only super users will play around with the application enough to figure out all the features. But how quickly will they translate the discovered features into functional solutions? That depends on how many risk takers there are in the company.
I heard someone say the other day that they would try the new application – “why not, I can’t break…