All of our clients that have implemented our workflow solution have done so to improve their efficiency and profitability. However, it has become very apparent that there are significant added benefits derived from the process metrics reports that are generated.
A quick definition of process metrics is the number and duration of activities throughout each workflow process, ie. how many completed and how long did it take. Additional measurements are possible depending on other data available within the system, such as completions by region, by person, by amount, etc.
At first glance, gathering the data and measuring the metrics seems like a big brother approach. However, when you look closely, this is a win win situation for the company and the employees and here are a few reasons why:
A win for the…