How can it be that there is both magic and madness when it comes to implementing workflow? The magic is when you experience the efficiency of a successfully completed process – the approved budget, the signed contract, the approved scholarship. The madness is getting to that point.
Getting a digital workflow process designed and implemented is fun for people like me who love the challenge of figuring it all out. But it can be complete madness for others as they work to define the real process and consider options made available by the technology. If you want the magic and to avoid the madness as much as possible, follow these steps.text