We have all encountered the situation on our way into the grocery store where a young girl in uniform is selling cookies. Or maybe it’s someone dressed as Santa ringing a bell. In both cases, the story doesn’t end there because you have a second encounter when you exit the store. So the issue is, which do you prefer, addressing the situation on the way in or dealing with it on the way out?
This post is not really about the Girl Scouts or the Salvation Army of course. This is an analogy for how your company deals with its critical business information. Either your company has a well-defined process and structure to identify information as it enters or it relies on advanced search capabilities to find information where-ever it may hide. Or, oh no, it’s a free-for-all at your company.text