According to the United States Bureau of Labor Statistics, between 2016 and 2026 about 90% of job growth will be in service producing industries. Sears is embarking on what might be a crazy idea that they can revive their retail model by making the stores smaller and what looks like increasing the level of service or service offerings related to what they sell. Is this where the new jobs will come from, purchasers getting more service?
The U.S. BOL stats indicate that the number two jobs creator will be in Professional and Business Services and number 12 will be Information, including data processing and hosting. Business software providers must fit into one of those two categories. However, software providers, like Retailers, can suffer from a purchase decision based primarily on cost and functionality. Should software firms follow Sears formula and not only provide technology but provide service?text