According to Wikipedia, Business Process Automation (BPA) is "the strategy a business uses to automate processes in order to contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization."
BPA, as you can see, is a broad definition and sounds like a massive undertaking. Yet companies successfully complete "BPA projects" - knowingly or unknowingly - all the time.
Examples of simple BPA projects include:
- Accepting orders via online form (replacing the use of a fax machine or order clerk answering the phone)
- Replacing monthly sales reports created manually in Excel with automated reports and dashboards created by CRM software like Salesforce
- Using Mail Merge to deliver customized marketing materials to customers and prospects