It happens every day in our professional lives, we need information to make decisions or to complete tasks. To assist us in this effort we try to use our memory, the internet and information stored away in filing cabinets, desk drawers and computers.
Sometimes decisions or tasks are completed quickly from a single source of information. For instance, “was customer order 12345 invoiced?” – you can easily look it up in “the system”. This becomes more complex if the question simply expands to “and was it correct?”. Just like that you need much more information to come to the correct decision. It would be nice if there was only one place to get the complete picture.text