Here’s a situation that is probably familiar to many. The company you work for has a database or some type of online application that contains information on your customers; CRM, accounting system, ERP, etc. The customer calls and has a question. It appears that some information was entered into the “system” but from experience, you know to double check.
The double check usually involves pulling up the original documentation. This lack of trust is not entirely unfounded nor irrational. There are many unintentional mistakes made when doing data input or possibly mis-interpretation of terms. What is the best way to ensure your employees always find out what the real answer is?text