As a provider of a workflow and document management system we hear first-hand the number of applications that companies use to support their business. There is always a discussion of how data and documents are being captured, created, shared and the flow within the organization. We have never interacted with a customer or prospect that is on a single solution for all business functions. Like Sasquatch, the killer app doesn’t really exist.
The reality is that many different applications are used throughout the organization. Departments tend to fight hard to get the application most suited to their needs so they can carry out their mandates with effectiveness and efficiency. That leaves the IT department scrambling to ensure that each department’s key solution can interact with all the others. Every solution provider strives to be an open platform to accommodate this effort, but what does that mean?text