Ten to 15 years ago, the document management world started to feel an itch. The major DM players couldn’t quite figure out where it was coming from at the time. But then corporate users started to talk about how they were just dropping files into this online folder system and how easy it was. Box, DropBox, ShareFile and others have since created very successful businesses with simple online storage.
The expectation for how a document management system should work took on a whole new meaning from the perspective of the users. This is true not only of document management but of most corporate software platforms. This great new experience arrives and the expectation pendulum swings way over to one side. Then reality starts to set in.text